1.1 Returns And Refund Policy

Due to the perishable and time-sensitive nature of our products, Diory Flowers  does not accept returns. Where a valid concern is raised, Diory Flowers  may, at its sole discretion and depending on the circumstances, offer one of the following resolutions:

• a full or partial refund to the original payment method;
• a replacement order of the same or equivalent value;
• a store credit of equivalent value; or
• such other solutions as Diory Flowers deems appropriate in the circumstances.

1.2  No Return or Refund Once Dispatched

Once an order has been dispatched or is out for delivery, it is not eligible for cancellation, return, or refund. The customer remains fully responsible for the total order amount from the moment of dispatch.

All cancellation requests are subject to review and approval by Diory Flowers  and are not automatically granted. Diory Flowers  reserves the right to decline a cancellation request at its sole discretion, particularly where preparation of the order has already commenced.

Where Diory Flowers  approves a cancellation and authorises a refund, a cancellation processing fee of 15% of the total order value will be deducted from the refundable amount. This fee is non-negotiable and reflects costs already incurred by Diory Flowers, including but not limited to:

  - payment gateway and transaction processing charges

- order administration and coordination costs

1.3 Exceptions and Resolutions

In exceptional cases, Diory Flowers may, at its sole discretion, approve a replacement, store credit, partial refund, or another solution of equivalent value.

When a refund, replacement, or other solution is granted, we aim to review and confirm the decision within 1 working day.

To be considered, any quality concern must be reported to Flowers Square within two (2) hours of delivery; supported by clear photographic evidence of the product as delivered; and submitted via our official contact channels and/or Enquiry link.

Diory Flowers reserves the right to decline a resolution request where the concern is not reported within the above timeframe or where sufficient evidence is not provided.

1.4 Refund Processing Time

If Diory Flowers  approves a refund, the refund will be processed within 14 days from the date of approval. Refunds will be issued via the original payment method where applicable (or via an alternative method determined by Diory Flowers).